We provide outsourced services of telecommunication consolidated bills to large enterprises. These bills are categorised by the customers’ internal business structure and are web-based. It is cheaper and more efficient for an enterprise to outsource this service, especially if there are multiple sites and departments involved. This solution incurs a 1-time setup fee and a recurring monthly service fee of approximately 1% to 3% of the telephone expenses.
Our Group obtained our 1st contract for Value-Added Billing Solution in October 2004 from Transnoble Sdn Bhd. Under the said contract, Transnoble Sdn Bhd contracted our Group for a period of 18 months on a lease to buy option where our Group will provide Transnoble Sdn Bhd with consolidated bill reports in the format requested on a monthly basis.
Online reports can be generated with a wide variety of parameters. These reports help enterprises to monitor their telephone expenses across multiple services and operators. Through these reports our Group can also provide information that can help enterprises monitor and reduce telephone expenses. A prominent feature of this product is our ability to indicate the enterprises’ “Top 10” callers by value or duration so that they can eliminate misuse or apply credit limits for credit and monitoring purposes.
Our Group’s strategic services portfolio aims to conceptualise and implement sustainable business opportunities for cellular operators. By leveraging on our capabilities in the convergence of telecommunication and software development, we are in the midst of teaming up with Telcos to offer enterprise billing solutions to our key corporate clients.
The benefits of enterprise billing solution to enterprises are as follows:-
- Increase customer loyalty by offering total solution packages
- Automated billing process, which reduces processing time
- Increase knowledge of enterprise through data mining capabilities (e.g. routes called, average duration of calls, inter-office calls)
- Customise rate plans and offers for our customers
- Facilitate shorter payment cycle due to automation of processing within enterprise
- Increased revenue generated from each customer (through cross selling of cellular and other communications services under 1 account)
Our Group’s solution for enterprises has web-based functionality where servers can be hosted within Telcos or our Group’s firewall and billing services can be provided remotely (via Application Service Provider) to the enterprises. Our Group is currently in the midst of negotiating several contracts with major enterprises such as banks, financial institutions, airline companies and telecommunication companies.
Our Group has exclusive arrangements with TradeWeb Enterprise Pte Ltd of Singapore to market the Value-Added Billing Solution in Malaysia. We are not required to pay any franchise fee, but would be committing to meet agreed revenue forecasts, which is on a quarterly review basis. The exclusivity arrangement will be extended based on the achievements of those forecasts.